Shipping Policy
 

Last updated: June 14, 2026
 

Thank you for visiting Maple Rock. This Shipping Policy explains how digital products and physical items are delivered.
 

Digital Products
 

Most Maple Rock products, including blueprints, floor plans, starter kits, guides, downloads, and housing materials, may be delivered digitally.

Digital products are usually delivered by download link, email, or account access after purchase. Please make sure your email address is entered correctly at checkout.

If you do not receive your digital product or cannot access your file, please contact us so we can help.
 

Physical Products
 

If your order includes printed materials, posters, starter kit items, or other physical products, shipping times may vary depending on the item, availability, and shipping carrier.

Processing and delivery times will be shown when available. Maple Rock is not responsible for shipping delays caused by carriers, weather, incorrect addresses, or other issues outside of our control.
 

Incorrect Shipping Information
 

Customers are responsible for entering the correct shipping address at checkout. If you notice an address mistake, please contact us as soon as possible.

We cannot guarantee changes after an order has already been processed or shipped.
 

Damaged or Missing Items
 

If a physical item arrives damaged or part of your order is missing, please contact us within 7 days of delivery.

Please include your name, order number, a description of the issue, and photos if the item or package was damaged.

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Order Support

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If you have questions about your order, shipping, or digital delivery, please contact us:

Email: infomaplerock@gmail.com